What’s wrong with Alexa? Millions of Amazon Alexa users are affected by an error

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  • What’s wrong with Alexa? Amazon Alexa users around the world report being hit by unexpected and irritating Alexa errors today

    Millions of homes around the world rely on Alexa to perform everyday tasks like turning lights on and off, listening to music, making hands-free phone calls, and organizing their daily lives.

    At Christmas, parents used it to get their kids to behave, but there were also Alexa warnings.

    But when people woke up this morning, they started having issues with Alexa.

    What’s wrong with Alexa?

    Wondering what’s wrong with Alexa today? Chances are you, like millions of other Amazon Alexa users, have been hit by a ‘something went wrong error message’.

    A large number of users around the world have reported the issues which suggest this is a widespread problem, but Amazon Web Services – which powers its online tools such as Alexa, as well as a variety of other websites that are not part of the company.

    The full extent of the outage is unclear, however outages have been reported in the UK, Ireland, Spain, Germany, Italy and other parts of Europe.

    And social media is ablaze with people reporting issues with Alexa, with some people unable to turn off their morning alarms.

    A disgruntled user tweeted, ‘Alexa is down and won’t turn off our alarm.’

    Other customers have complained about having no lights with another person tweeting, I’m trying to find my switches this morning. #AlexaDown’

    Why isn’t Alexa playing music?

    Your Alexa may be failing to play music today amid a global Alexa outage that has left people unable to use their home smart systems.

    To listen to music, users need to ask Alexa to play music and also one of the most popular and go-to solutions to fix any Alexa device when music stops, or any other problem is the simplest: unplug the device, wait for a minute, then plug it back in.

    In many cases, this hard reset is all Alexa needs to get rid of any bugs and start working as expected.

    1. Restart Echo – You should start by resetting your Echo’s power cycle. To do this, remove the power cable from the Echo. Then wait at least 20-30 seconds before plugging it back in. Once plugged in, try playing music from Amazon Music using Alexa.
    2. Check Current Streaming Devices – You will not be able to stream music to other gadgets using the same Amazon account due to the streaming limit. This is because Prime Music only allows streaming to one device at a time.
    3. Check linked accounts – Prime Music only works for Amazon Prime members. So if your Echo device has multiple profiles linked to multiple Amazon accounts, you need to be signed in to the one that has a Prime subscription. To switch users, launch the “Alexa switch user” or “Alexa switch profile” command.
    4. Check subscription – users must have an active subscription to Amazon Prime or Amazon Music Unlimited to play songs with Alexa. But don’t worry, you can view your current subscription details, follow these steps, Step 1: Open your country’s Amazon website and log in with your account details. 2nd step: Click your name at the top and select Memberships & Subscriptions. In some countries you will have different options such as your Prime membership. Step 3: You can see all active subscriptions here.
    5. Set Prime as default music manager – If Prime is the default music provider, you can just say “Alexa, play xxxxxx”, and it will start playing it on Prime Music. However, if it’s not the default and you use the same command, it will play it through the default music provider (if the song is available). Using a full command such as “Alexa, play XXXXX from Amazon Music”. will prevent them from trying to get the song elsewhere as it might not be available on other music platforms. To enable the default handler, follow these steps: Step 1: Open the Alexa app and tap the three-bar icon at the top. Select Settings from it. 2nd step: Tap Music. Step 3: Tap Default Services and select Amazon Music.
    6. Disable Explicit Filter – Songs with explicit lyrics will not play on Amazon Alexa unless you disable this filter. Chances are a song won’t play because it contains a swear word or a bad word. To adjust, just open the Alexa app, tap the three-bar icon, go to settings, and go to Music. Select Explicit Filter, then press to turn it off.

    If the above steps don’t work, try updating your Amazon country – select your current location using location services for this, or transfer music to another country and finally unregister Echo as a last resort before adding it again.

    Why is Alexa red?

    Alexa is red because the mic has been extinguished and Alexa is not actively listening to your commands.

    A flashing yellow light tells you that you have messages in your inbox. You can say “read my messages” or “check my notifications” for more information.

    Why is my Alexa having trouble understanding?

    The “I’m having trouble understanding you” error occurs when an Amazon Echo the device is having trouble contacting Amazon servers to help decipher and understand what you are saying. Alexa users around the world are reporting outages today, but it could be because you lost wireless connection or your internet service is down.

    Why isn’t Alexa working?

    Customers who issue voice commands to Alexa devices are either greeted with complete silence or messages that “something went wrong” or that Alexa has lost its connection.

    The issue not only affects Amazon’s Echo line of speakers, but also devices such as the Fire TV Stick and the Amazon Alexa app for smartphones.


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